If you haven’t had a chance to read it yet, Bob posted an article in the resources section on “beating up on the vendor’  found here.  As you might expect, a lot of Telecom Expense Management companies have weighed in on this subject.  I’ve heard several TEM vendors tell of their expertise in this area.  Bob makes some good points on how this can be counterproductive if you do not use this strategy wisely.

Our focus has always been to bridge the gap and heal the relationship.  Imagine you went to a relationship counselor, and all they did is argue with you or your significant other.   No doubt the only resolution would be separation.  Sometimes separating from your vendor is in your best interest, but this should be carefully considered.  From the article: “It is easy to let emotions get the better of sound judgment.”  In personal relationship, emotions are involved, but in business relationships it is best to handle those emotions so they do not override good decision-making.  The article provides greater detail than I can provide in this small space, so please take 5 minutes and read it if you haven’t already.  We’d love to hear your comments on the article.
http://www.auditsandinvestigations.com/resources/